Terms and Conditions

GENERAL TERMS AND CONDITIONS

Name: GAMEMAT s.r.o. TAXID.: CZ05066425 Registered office: Pod bání 2146/8, Libeň, 180 00 Prague 8 Business premises: Hradešínská 2144/47, 101 00 Prague (hereinafter "Rubikon") e-mail: sales@gamemat.eu website: www.gamemat.eu (hereinafter "Gamemat s.r.o.")

1. BASIC INFORMATION

1.1. These General Terms and Conditions (hereinafter "Terms") govern the conclusion of purchase agreements and other agreements between Gamemat s.r.o. and its customer (hereinafter "Customer") and the related legal relationships. The Terms shall apply when Gamemat s.r.o. and the Customer conclude an agreement through the online store located at the internet address www.gamemat.eu (hereinafter "E-shop"), which is operated by Gamemat s.r.o. The E-shop is primarily engaged in the sale of board games, accessories for board games (hereinafter "Goods"), and the organization of events and game tournaments (hereinafter "Events").

1.2. If any provision of these Terms conflicts with an agreement concluded between Gamemat s.r.o. and the Customer, the agreement shall prevail to the extent of the conflicting provisions.

1.3. These Terms are binding on both contracting parties, i.e., the Customer and Gamemat s.r.o., from the moment an agreement is concluded between them in accordance with the other provisions of these Terms. The provisions of these Terms form an integral part of the agreement.

1.4. The Agreement and these Terms are drawn up and concluded in the Czech language.

1.5. Gamemat s.r.o. notes that it may change the wording of these Terms. However, such a change does not affect the rights and obligations that arose before the change to the Terms. The Customer agrees to the current wording of the Terms each time an agreement is concluded with Gamemat s.r.o.

1.6. The Customer may be a consumer or other persons. A consumer is an individual who concludes the Agreement with Gamemat s.r.o. outside the scope of their business activities or outside the scope of their independent exercise of their profession (hereinafter "Consumer").

1.7. Gamemat s.r.o. may deviate from these Terms in the offer of Goods and Events listed in the E-shop. In such a case, the information provided in the E-shop shall take precedence.

1.8. Telephone contact: +420 776 094 422

2. COMMON PROVISIONS FOR AGREEMENTS

2.1. For both Goods and Events (collectively also "Assortment") offered in the E-shop, the current price and other information about the Assortment and its properties are listed. The prices of the Assortment in the E-shop are listed including value-added tax, packaging, and other related fees, excluding the cost of shipping and payment method. For clarity, the price without VAT is also displayed at the end of the order in the E-shop. If Gamemat s.r.o. provides the Customer with discounts, they cannot be combined unless Gamemat s.r.o. specifies otherwise.

2.2. The Customer agrees to the use of means of distance communication when concluding agreements. The costs incurred by the Customer for the use of means of distance communication in order to conclude the agreement (i.e., e.g., internet connection costs, telephone call costs, etc.) shall be borne by the Customer. Gamemat s.r.o. does not charge any special fees in this context, and the amount of these costs is governed by the legal relationship between the Customer and the respective provider of such services from whom the Customer receives these services.

2.3. The Customer declares that all data provided in the orders described below, or in other arrangements or communication between them and Gamemat s.r.o., are true and correct. The Customer undertakes to notify Gamemat s.r.o. of any changes to this data without delay. Gamemat s.r.o. expressly warns that it is not liable for any damage or complications caused by the provision of incorrect or false data; the Customer acknowledges this fact. The Customer undertakes to compensate Gamemat s.r.o. for any damage caused by providing incorrect or false data.

2.4. Within the framework of the sale of Goods, the contracting parties conclude purchase agreements (hereinafter "Purchase Agreement"). Within the framework of the sale of tickets for Events, they conclude an agreement on the use of leisure time (hereinafter "Agreement for Tickets"; the Purchase Agreement and the Agreement for Tickets collectively hereinafter "Agreement").

3. CONCLUSION OF THE AGREEMENT

3.1. The negotiation of the Agreement proceeds as follows: 3.1.1. The Customer selects the type, variant, and quantity of the Assortment and places it in the electronic shopping cart (hereinafter "Cart"); 3.1.2. The Cart displays a list and overview of all Customer's items placed in the Cart, their price per 1 piece and for the selected number of pieces, the total price for all items in the Cart with VAT, whether the Goods are in stock, and the indicative date when the Goods will be dispatched. Gamemat s.r.o. does not guarantee this dispatch date. At this point, the Customer can change the contents of the Cart and remove items from it or adjust the quantity of the selected Goods; 3.1.3. The Customer then selects the "Shipping Method" according to the offer on the E-shop. The E-shop automatically adds the relevant delivery costs (hereinafter "Shipping Costs") to the price of the Assortment; 3.1.4. The Customer then fills in their personal data (name, surname, telephone, and e-mail) and, if applicable, the billing address if they wish to purchase the Assortment as an entrepreneur. If the Customer already has a customer account set up in the E-shop, they can log into it, and the data will be filled in automatically according to the data in the Customer's customer account; 3.1.5. The Customer submits the order by pressing the "Submit order binding for payment" button; 3.1.6. After submitting the order, the E-shop will display a summary of their order to the Customer; Gamemat s.r.o. will also send this summary and confirmation of receipt of the order to the Customer's e-mail, which the Customer provided when creating the order or which is listed in their customer account (hereinafter "Customer's E-mail"). 3.1.7. Subsequently, Gamemat s.r.o. will verify if it is able to fulfill the Agreement and will then send a confirmation of acceptance of the order. The Agreement is concluded upon delivery of the order acceptance to the Customer's E-mail. The current terms and conditions of Gamemat s.r.o., including the form for withdrawal from the Agreement, are attached to the confirmation.

4. PAYMENT TERMS

4.1. Based on the concluded Agreement, the Customer undertakes to pay Gamemat s.r.o. the price of the Assortment and any Shipping Costs, or other agreed payments (hereinafter "Other Payments"), and also undertakes to accept the Goods. Gamemat s.r.o. undertakes to deliver the ordered Goods to the Customer at the location chosen by the Customer and to enable them to acquire ownership rights to the Goods. In the case of the sale of tickets for Events, Gamemat s.r.o. undertakes to send the relevant tickets to the Customer and to allow the Customer to participate in the Event according to the conditions of the individual event.

4.2. The Customer undertakes to pay the price for the Assortment (hereinafter "Purchase Price") together with any Shipping Costs and Other Payments (hereinafter collectively "Payment") by one of the methods listed on the E-shop, i.e., by one of the following methods: 4.2.1. online by payment card; 4.2.2. cashlessly via the Apple Pay application; 4.2.3. cashlessly via the Google Pay application; 4.2.4. cashlessly via the PayPal service.

4.3. Payments are due within 5 days of delivery of the order acceptance confirmation to the Customer; these payments are considered paid the moment the corresponding amount is credited to the account of Gamemat s.r.o.

4.4. If the Customer fails to pay the full Payment within the period specified in par. 4.3, the Agreement automatically terminates. If Gamemat s.r.o. withdraws from the Agreement, its right to compensation for any damage incurred is not extinguished.

4.5. The Customer acknowledges that Gamemat s.r.o. will dispatch the Goods to the Customer only after the full Payment has been credited to its account.

4.6. After the full Payment has been made, Gamemat s.r.o. will issue the Customer a tax document – an invoice for the Payment made, which it will send to the Customer electronically to the Customer's E-mail. By concluding the Agreement, the Customer agrees to this procedure and the electronic sending of the invoice.

4.7. The Customer acquires ownership rights to the Goods upon their full payment (payment of the Payment) and their acceptance.

4.8. A complaint regarding payment can be made by the Consumer via the e-mail address sales@gamemat.eu.

5. TRANSPORTATION AND DELIVERY OF THE ASSORTMENT

5.1. Gamemat s.r.o. allows the following methods of delivery for the Goods: 5.1.1. delivery to an address via GLS; 5.1.2. delivery to an address via FedEx; 5.1.3. delivery to an address via UPS; 5.1.4. personal collection at the Rubikon store; 5.1.5. in the case of tickets, par. 5.9. of the Terms shall apply.

5.2. Shipping Costs are charged according to the chosen shipping method; the price will be displayed during the selection of shipping as part of the order process.

5.3. If Gamemat s.r.o. is obliged under the Agreement to deliver the Goods to a place designated by the Customer, the Customer is obliged to accept the Goods upon delivery. The Customer undertakes to accept the Goods in other cases as well, especially after a resolved complaint or if Gamemat s.r.o. sends the Goods again due to a late exercise of the right to withdraw from the Purchase Agreement without giving a reason.

5.4. If Gamemat s.r.o. delivers the Goods to the Customer repeatedly for reasons on the Customer's side, the Customer is obliged to pay the costs associated with this repeated or different method of delivery.

5.5. In the event of the Customer's delay in accepting the Goods, Gamemat s.r.o. has the right to withdraw from the Agreement at any time during the delay.

5.6. Upon taking possession of the Goods, the Customer is obliged to check the integrity of the packaging. If the packaging is damaged in a way that indicates unauthorized opening of the shipment, the Customer has the right not to accept the shipment from the carrier and will draw up a damage report with the person who delivered the Goods. At the same time, the Customer shall report this fact to Gamemat s.r.o. at the e-mail sales@gamemat.eu, without undue delay from the moment of refusing to accept the shipment.

5.7. Gamemat s.r.o. will deliver Goods marked as "in stock" to the Customer without undue delay, but no later than 14 days from the date of conclusion of the Agreement. Gamemat s.r.o. usually hands over the Goods to the carrier within 2 to 4 working days from the conclusion of the Agreement. Gamemat s.r.o. notes that the delivery time of the Goods depends on the type and quantity of the ordered Goods.

5.8. Gamemat s.r.o. will hand over Goods marked on the E-shop as "pre-order" to the carrier for delivery to the Customer no earlier than the date specified for the given Goods on the E-shop. The dispatch date may change for objective reasons independent of Gamemat s.r.o.; Gamemat s.r.o. will inform the Customer of such a change immediately.

5.9. Gamemat s.r.o. usually delivers tickets for Events immediately, in electronic form to the Customer's E-mail, but no later than 30 days from the date of conclusion of the Agreement for Tickets.

5.10. A complaint regarding the method and time of delivery of the Goods can be made by the Consumer via the e-mail address sales@gamemat.eu.

6. WITHDRAWAL FROM THE AGREEMENT

6.1. A Customer who is a Consumer may withdraw from the Purchase Agreement (i.e., if purchasing any Goods) even without stating a reason, within 14 days.

6.2. In the case of an Agreement for Tickets, the rules described below by Gamemat s.r.o. apply. The period for withdrawal from the Purchase Agreement runs: 6.2.1. from the date of acceptance of the Goods; 6.2.2. from the date of acceptance of the last piece of Goods, if the Consumer orders multiple pieces of Goods within a single order that are delivered separately, 6.2.3. from the date of acceptance of the last item or part of a delivery of Goods consisting of several types of items or parts, 6.2.4. from the date of acceptance of the first delivery of Goods, if the subject of the Agreement is a regular delivery of Goods for an agreed period.

6.3. The Consumer acknowledges and expressly agrees that the right to withdraw from the Agreement does not apply, inter alia, to Agreements on: 6.3.1. the supply of Goods that have been manufactured according to the Consumer's requirements or customized for their personal needs; 6.3.2. accommodation, transport of goods, rental of a means of transport, catering, or the use of leisure time, if Gamemat s.r.o. provides the performance on a specified date or period (such as Agreements for Tickets).

6.4. To meet the deadline according to par. 6.2., it is sufficient for the Consumer to send the notice of withdrawal from the Agreement within this period. The Consumer may withdraw from the Agreement by any unequivocal statement made to Gamemat s.r.o. For example, the withdrawal from the Agreement may be sent to Gamemat s.r.o. at the e-mail address sales@gamemat.eu or by post to the address Pod Bání 2146/8, 180 00 Prague, or the withdrawal may be communicated at the telephone number provided in these Terms. The Consumer may also withdraw from the Agreement using the completed form for withdrawal from the Agreement, which is part of these GTC and is also freely available for download here [link]. Gamemat s.r.o. will immediately confirm receipt of the withdrawal to the Consumer in text form (e-mail).

6.5. The Consumer has the right to withdraw from the Agreement even before the withdrawal period according to par. 6.2. begins.

6.6. The Consumer is obliged to send the Goods to the address of the business premises Gamemat sklad, Orlická 245, 503 46, Třebechovice pod Orebem, no later than 14 days from the date of withdrawal from the Agreement. The costs of returning the Goods to Gamemat s.r.o. are borne by the Consumer.

6.7. In the event of withdrawal from the Agreement, the Consumer shall return the Goods to Gamemat s.r.o. including all accessories and documentation in the state and value in which they were received. The Goods are undamaged if they show no signs of excessive use and are not dirty or otherwise degraded. If possible, the Consumer shall also return the Goods in their original packaging. If the conditions according to the preceding sentences are not met (the Goods are damaged, used, etc.), Gamemat s.r.o. is entitled to compensation for the diminished value of the Goods. Gamemat s.r.o. is entitled to set off the Consumer's claims, esp. the claim for a refund of the Purchase Price and Shipping Costs, against Gamemat s.r.o.'s claim for compensation for the diminished value of the Goods.

6.8. If the Consumer withdraws from the Agreement for any reason, Gamemat s.r.o. is obliged to return the Payment to the Consumer within 14 days of withdrawal; the provision of par. 6.6. is not affected by this. Gamemat s.r.o. is entitled to wait to return the Payment until the Consumer returns the Goods or proves that they have sent them.

6.9. Upon withdrawal from the Agreement, Gamemat s.r.o. will return the Payment to the Consumer in the same way it was received from the Consumer. Gamemat s.r.o. is also entitled to return it in another way, provided the Consumer agrees and no additional costs are incurred by the Consumer. If Gamemat s.r.o. offers several delivery options (Shipping Costs) within a certain method of delivery of Goods, Gamemat s.r.o. is obliged to reimburse the Consumer only for the cheapest of them.

6.10. Gamemat s.r.o. has the right to withdraw from the Agreement under the same conditions as the Customer, up until the time the Customer accepts the Goods. If Gamemat s.r.o. withdraws from the Agreement for any reason, it and the Customer shall return all performance mutually provided thus far, especially the Payment and the Goods, without undue delay from the effective date of the withdrawal.

6.11. In the event that the Customer orders Goods for which a clearly incorrect Purchase Price was displayed in the E-shop, or which are no longer in stock, Gamemat s.r.o. will inform the Customer of this fact without undue delay after the order is placed. Gamemat s.r.o. may also withdraw from the Agreement in such a case – prior notification of the Customer is not a condition for the possibility of withdrawal from the Agreement.

6.12. In the event that Gamemat s.r.o. provides a gift to the Customer along with the Goods, the gift agreement is concluded with a condition subsequent that if the Customer withdraws from the Agreement, such gift agreement becomes ineffective and the Customer is obliged to return the provided gift to Gamemat s.r.o. along with the Goods.

6.13. For the avoidance of any doubt, the Customer acknowledges that par. 6.1. to 6.8. apply only if the Customer is a Consumer. If the Customer is another person, they have the right to withdraw from the Agreement under the conditions set out in the relevant provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code").

7. SPECIAL PROVISIONS FOR AGREEMENTS FOR TICKETS

7.1. Unless Gamemat s.r.o. states otherwise on the ticket or in the conditions of a specific Event, the ticket is transferable and may be used by a person other than the Customer. In the event that Gamemat s.r.o. sets special conditions for transferability (e.g., personalized tickets, need to prove identity, etc.), the Customer must respect these conditions.

7.2. The Customer acknowledges that the ticket entitles them to a one-time entry to the Event at the specified time and place, and the rights and obligations arising from participation in the Event are transferred to the person who presents the ticket at entry. Non-use of the ticket does not entitle the holder to a refund of the Payment.

7.3. Unless Gamemat s.r.o. states otherwise in these Terms or in the conditions of a specific Event, Gamemat s.r.o. does not accept purchased tickets back nor does it exchange them for any other tickets. The Customer must check all details relating to the Event for which they are buying a ticket at the time of purchase.

7.4. If Gamemat s.r.o. is not the organizer of the Event, it holds that Gamemat s.r.o.: 7.4.1. is not responsible for the organization of the Event, its course, program, and content; 7.4.2. bears no responsibility for the content, quality, or course of the Event, nor for its cancellation or changes; 7.4.3. is not liable for any harm caused to the Customer in connection with participation or non-participation in the Event; 7.4.4. Gamemat s.r.o.'s liability is limited exclusively to the proper delivery of the ticket to the Customer.

7.5. Event attendees (ticket holders) must comply with the rules of the Event set by the Event organizer. In case of non-compliance with the rules, the Event organizer may deny the ticket holder entry or participation in the Event, without the right to a refund of the ticket purchase price.

7.6. Gamemat s.r.o. may make changes to the program, location, or time of the Event. Such a change does not establish a right to a refund of the Payment, provided the Event takes place at a substitute time or at a substitute location of a similar nature. In the case of more extensive changes to the Event (e.g., a significant change of date), the Customer may inform Gamemat s.r.o. that they are not interested in attending the substitute Event, in which case Gamemat s.r.o. will resolve the situation based on an individual agreement between Gamemat s.r.o. and the Customer regarding a possible alternative solution. Gamemat s.r.o. recommends the Customer contact the e-mail address sales@gamemat.eu no later than fourteen days from the date of the original Event.

7.7. In the event of the cancellation of the Event, Gamemat s.r.o. will refund the paid purchase price of the ticket to the Customer similarly according to par. 6.8.

7.8. Gamemat s.r.o. is not liable to the Customer or other Event participants for any harm caused to them during participation in the Event or in connection with it, other than as a result of the direct fault of Gamemat s.r.o.

8. RIGHTS FROM DEFECTIVE PERFORMANCE AND COMPLAINTS

8.1. Where this article speaks of the Consumer, the provisions apply only to the Consumer. If the Customer is another person, the rights from defective performance are governed by the relevant provisions of the Civil Code and the provisions of these Terms where they speak of the Customer. Rights from defective performance in relation to the Consumer are governed by the provisions of § 1914 to 1925, § 2099 to § 2117, and then § 2158 to § 2174b of the Civil Code and also by Act No. 634/1992 Coll., on Consumer Protection (hereinafter "Consumer Protection Act").

8.2. Gamemat s.r.o. undertakes to deliver the Goods in the required quality, quantity, and without defects. Goods are defective if they have any shortcomings. Gamemat s.r.o. is responsible for defects in the Goods to the extent specified below.

8.3. Gamemat s.r.o. is responsible to the Consumer that the Goods are free from defects upon acceptance. In particular, it is responsible that the Goods, at the time the Consumer accepted them: 8.3.1. correspond to the agreed description, type, and quantity, as well as quality, functionality, and other agreed properties; 8.3.2. the Goods are fit for the purpose for which the Consumer requires them and with which Gamemat s.r.o. has agreed; 8.3.3. the Goods are delivered with the agreed accessories and instructions for use, including assembly or installation instructions.

8.4. In addition to the agreed properties, Gamemat s.r.o. is responsible to the Consumer that the Goods: 8.4.1. are suitable for the purpose for which Goods of this kind are usually used, also with regard to the rights of third parties, legal regulations, technical standards, or codes of conduct of the given industry, if there are no technical standards; 8.4.2. correspond in quantity, quality, and other properties, including lifespan, functionality, compatibility, and safety, to the usual properties of goods of the same kind that the Consumer can reasonably expect, also with regard to public statements made by Gamemat s.r.o. or another person in the same contractual chain, especially advertising or labeling. Gamemat s.r.o. is not bound by a public statement if it proves that it was not aware of it or that it was modified at the time of concluding the Agreement in at least a comparable way as it was made, or that it could not have influenced the decision to purchase; 8.4.3. are delivered with accessories, including packaging, assembly instructions, and other instructions for use, which the Consumer can reasonably expect; and 8.4.4. correspond in quality or execution to the sample or model that Gamemat s.r.o. provided to the Consumer before concluding the Agreement. Gamemat s.r.o. is not liable to the Consumer under this paragraph 8.4. if it specifically notified the Consumer before concluding the Agreement that some property of the Goods differs and the Consumer expressly agreed to this when concluding the Agreement.

8.5. The Consumer may exercise the right from a defect that occurs in the Goods within 2 years of its acceptance. When purchasing used Goods, the parties may shorten the period according to the first sentence to up to 1 year. If the Consumer has rightfully pointed out the defect to Gamemat s.r.o., the period for pointing out the defect does not run for the time the Consumer cannot use the Goods. As long as Gamemat s.r.o. does not fulfill its obligations from defective performance, the Consumer does not have to pay the hitherto unpaid Payment or part thereof.

8.6. If a defect becomes apparent within 1 year of the Goods' acceptance by the Consumer, it is presumed that the Goods were defective already upon acceptance, unless the nature of the Goods or the defect excludes this. This period does not run for the time the Consumer cannot use the Goods, in case they have rightfully pointed out the defect.

8.7. If a defect occurs on the Goods, the Consumer may exercise the right from defective performance with Gamemat s.r.o. and demand: 8.7.1. removal of the defect, under these conditions: (a) at the Consumer's choice, by delivering a new item without a defect or by repairing the Goods; (b) the Consumer cannot choose the method of removing the defect if the chosen method is impossible or disproportionately costly compared to the other – especially with regard to the significance of the defect and the value the Goods would have without the defect, and whether the defect can be removed by the other method without significant difficulties for the Consumer; (c) Gamemat s.r.o. may refuse to remove the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value the Goods would have without the defect; (d) Gamemat s.r.o. will remove the defect within a reasonable time after it has been pointed out, so as not to cause significant difficulties for the Consumer, taking into account the nature of the Goods and the purpose for which the Consumer bought the Goods; (e) Gamemat s.r.o. will take over the Goods at its own expense to remove the defect; (f) if the Consumer does not take possession of the Goods within a reasonable time after Gamemat s.r.o. has notified them of the possibility of taking possession of the Goods after repair, Gamemat s.r.o. is entitled to a storage fee; 8.7.2. a reasonable discount from the Purchase Price or may withdraw from the Agreement, in the following cases: (a) Gamemat s.r.o. refused to remove the defect or did not remove it according to the previous point 8.7.1; (b) the defect manifests repeatedly; (c) the defect is a substantial breach of the Agreement; (d) it is apparent from Gamemat s.r.o.'s statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the Consumer.

8.8. The reasonable discount according to point 8.7.2. shall be determined as the difference between the value of the Goods without the defect and the value of the defective Goods that the Consumer received.

8.9. The Consumer cannot withdraw from the Agreement according to point 8.7.2. if the defect of the Goods is insignificant; it is presumed that the defect is not insignificant. If the Consumer withdraws from the Agreement according to point 8.7.2., Gamemat s.r.o. will refund the Purchase Price to them without undue delay after receiving the Goods or after the Consumer proves that they have sent the Goods.

8.10. The Consumer cannot exercise the right from defective performance if they caused the defect themselves. Wear and tear caused by normal use or, in the case of used Goods, wear and tear corresponding to the degree of previous use, is not a defect of Goods purchased by the Consumer. The Consumer does not have rights from defective performance if it concerns a defect that they must have known with the exercise of ordinary attention already at the conclusion of the Agreement. This does not apply if Gamemat s.r.o. expressly assured the Customer that the Goods are without defects, or if it concealed the defect deceitfully.

8.11. The Customer cannot withdraw from the Agreement or demand the delivery of new Goods if they cannot return the Goods in the state in which they received them. This does not apply if: 8.11.1. the state of the Goods changed as a result of an inspection to determine the defect of the Goods; 8.11.2. the Customer used the Goods before the defect was discovered; 8.11.3. the Customer did not cause the impossibility of returning the Goods in an unchanged state by an act or omission or; 8.11.4. the Customer sold, consumed, or altered the Goods during normal use before the defect was discovered; if this happened only partially, the Customer will return to Gamemat s.r.o. what they can still return and will provide Gamemat s.r.o. with compensation up to the amount in which they benefited from the use of the Goods.

8.12. Method of filing a complaint: The Consumer may point out the defect to Gamemat s.r.o. If another person is designated for repair, who is at Gamemat s.r.o.'s location or at a location closer to the Consumer, the Consumer will point out the defect to the one designated to carry out the repair. Gamemat s.r.o. is obliged to accept the complaint in any of its business premises where the acceptance of a complaint is possible with regard to the range of goods sold, or also at its registered office. The Customer may file a complaint with Gamemat s.r.o. by post or in person at the Rubikon address, or via e-mail sales@gamemat.eu. In the complaint, the Customer shall state the name of the Goods, a description of the defect of the Goods, their name and surname, and contact details where they can be contacted regarding the handling of the complaint (we recommend a telephone number, address, and e-mail, preferably the same as the Customer's E-mail). We also recommend attaching the order number for easier identification of the Goods. It is advisable for the Customer to present proof of purchase of the Goods or a copy thereof or another document showing that the Goods were purchased from Gamemat s.r.o. when filing a complaint. The Customer is further advised to send the Goods clean in packaging preventing their damage when exercising the right from a defect with Gamemat s.r.o. The day the complaint is filed is considered the day the Consumer points out the defect and exercises the right from defective performance. If they do not deliver the Goods to Gamemat s.r.o. together with filing the complaint, they shall deliver them without undue delay after exercising the right from defective performance. Without the delivery of the Goods, Gamemat s.r.o. is not able to assess and handle the complaint. In the event that the submission by which the Customer complains about the Goods is incomplete (e.g., illegible, unclear, incomprehensible, without the required documents and photos of the complained Goods, etc.), Gamemat s.r.o. will request the Customer to complete the complaint by e-mail sent to the e-mail address the Customer provided in the complaint, or to the Customer's E-mail. If the Customer does not complete their submission within 10 days of receiving the request for completion, Gamemat s.r.o. will consider the complaint unfounded. Gamemat s.r.o. will send the Consumer a confirmation to the e-mail address provided in the complaint or to the Customer's E-mail about when the Consumer exercised the right, what the content of the complaint is, and what method of handling the complaint the Consumer requests. The confirmation will also include the Consumer's contact details for the purpose of providing information about the complaint handling. If the Consumer files a complaint about the Goods in person at Gamemat s.r.o., Gamemat s.r.o. will issue a confirmation to them immediately after the complaint is filed. The confirmation is proof of receipt of the complaint, not of its resolution. Gamemat s.r.o. will assess the condition of the Goods in the complaint procedure. The Customer acknowledges that if they do not hand over the complained Goods to Gamemat s.r.o. with all accessories, Gamemat s.r.o. will, upon resolving the complaint by withdrawal from the Agreement, return the Purchase Price to the Customer reduced by the price of the non-returned accessories.

8.13. Gamemat s.r.o. will send the Consumer a written confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint, to the e-mail address provided in the complaint or to the Customer's E-mail.

8.14. Gamemat s.r.o. will handle the complaint, including the removal of the defect, and inform the Consumer about it no later than 30 days from the date the complaint was filed, to the e-mail address provided in the complaint, or to the Customer's E-mail. Gamemat s.r.o. and the Consumer may agree on a longer period. After the futile expiration of this period, the Consumer may withdraw from the Agreement or demand a reasonable discount.

8.15. In the case of a justified complaint, the Customer has the right to reimbursement of reasonably incurred costs arising in connection with the exercise of the right from defective performance. The Customer can exercise this right at Gamemat s.r.o. within one month after the expiration of the period in which the defect must be pointed out. After the expiration of the period, the court will not grant the right if Gamemat s.r.o. objects that the right to compensation was not exercised in time.

8.16. For rights from defective performance concerning defects of a held Event, the provisions of this Article 8 shall apply analogously to the extent that it does not contradict the specific nature of the performance, with the following deviations: 8.16.1. The Customer is obliged to exercise the right from a defect without undue delay after having the opportunity to become acquainted with the Event, no later than 6 months after it took place; 8.16.2. The Customer cannot demand the removal of the defect by delivering a new item or part thereof (by holding a new Event or delivering a missing part) or its repair; 8.16.3. If the Event is not organized by Gamemat s.r.o. itself, the Event organizer, not Gamemat s.r.o., is solely obliged to the Customer from the defective performance consisting of defects in the Event itself or its (non-)occurrence.

9. PROTECTION OF PERSONAL DATA

9.1. Gamemat s.r.o. processes the Customer's personal data in accordance with the relevant legal regulations of the Czech Republic and the relevant legal regulations of the European Union.

9.2. The Customer acknowledges that they are obliged to provide their personal data correctly and truthfully. Information on the processing of personal data by Gamemat s.r.o. is available at https://www.gamemat.eu/cz/ochrana-osobnich-udaju

10. CUSTOMER ACCOUNT

10.1. To facilitate the purchase of Goods in the E-shop, it is possible to set up a customer account on the E-shop. Gamemat s.r.o. does not guarantee the functionality of the account. Gamemat s.r.o. is entitled to cancel the customer account at any time, even without stating a reason.

10.2. The Customer is obliged to use their customer account in good faith, in accordance with good morals and legal regulations. The Customer is further obliged to use their customer account in such a way that it does not harm the operation of the E-shop, Gamemat s.r.o., or other Customers.

11. INFORMATION ON DISPUTE RESOLUTION AND SUPERVISION

11.1. The handling of Consumer complaints is ensured by Gamemat s.r.o. via the electronic address sales@gamemat.eu. Gamemat s.r.o. will send information on the handling of the complaint to the Customer's E-mail.

11.2. In the event that a dispute arises between Gamemat s.r.o. and the Consumer, which they fail to resolve by mutual agreement, the Consumer may submit a proposal for out-of-court resolution of such a dispute to the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, e-mail adr@coi.cz.

11.3. Information on the rights of Consumers in the common European market and free assistance to Consumers in their disputes with entrepreneurs is provided by the European Consumer Centre Czech Republic, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz.

11.4. Gamemat s.r.o. is authorized to conduct its business on the basis of a trade license. Trade inspections are carried out within the scope of their competence by the relevant trade licensing office. Supervision over the area of personal data protection is performed by the Office for Personal Data Protection. The Czech Trade Inspection Authority carries out, to a limited extent, inter alia, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

12. DELIVERY (COMMUNICATION)

12.1. The contracting parties shall deliver all correspondence to each other (notifications concerning the relationship between the Customer and Gamemat s.r.o., especially concerning withdrawal from the Agreement) in writing via electronic mail (e-mail) or by registered mail through a postal service operator.

12.2. A message is delivered: 12.2.1. in the case of delivery by electronic mail, at the moment of its receipt on the incoming mail server; 12.2.2. the integrity of messages sent by electronic mail can be ensured by a certificate; 12.2.3. in other cases, according to generally binding legal regulations.

12.3. When delivering by electronic mail, the Customer delivers correspondence to Gamemat s.r.o. at the address sales@gamemat.eu. Gamemat s.r.o. delivers correspondence to the Customer at the Customer's E-mail.

12.4. When delivering via a postal service operator, the Customer delivers correspondence to Gamemat s.r.o. at the address of Gamemat s.r.o.'s registered office. Gamemat s.r.o. delivers paper or other correspondence, the nature of which does not allow for electronic sending, to the Customer at the address provided in the order.

13. FINAL PROVISIONS

13.1. Gamemat s.r.o. is not bound by any codes of conduct in relation to the Customer within the meaning of the provision of § 1820 par. 1 letter n) of the Civil Code.

13.2. The Customer assumes the risk of a change in circumstances within the meaning of § 1765 par. 2 of the Civil Code.

13.3. The Czech general courts with local jurisdiction according to the registered office of Gamemat s.r.o. are competent to resolve disputes arising between the Customer and Gamemat s.r.o. This does not affect the rights of the Consumer under the relevant legal regulations.

13.4. The Agreement is stored electronically by Gamemat s.r.o. and Gamemat s.r.o. does not allow access to it.

13.5. Gamemat s.r.o. does not verify the origin of reviews listed in the E-shop.

13.6. These Terms become effective on 1.8.2025.

NOTICE OF WITHDRAWAL FROM THE AGREEMENT

also available for download here [link].

First name and surname:
residence:
e-mail:
telephone number:
I hereby notify you that I am withdrawing from the Agreement:
specification of Goods and quantity:
date of Order: date of receipt of Goods:
Order/Agreement number:
contact details:
first name and surname:
street and number:
postal code:
city:
contact:

date: signature (1): this form can be sent with a handwritten signature by post or without a signature by electronic mail (e-mail)