Terms of Sale
Terms and Conditions
Jeseniova 2832/26, 130 00, Prague
1 ) Registration
We declare that the data are used only for identification purposes when buying and will not be provided to third parties or otherwise misused.
Orders can be made without registration.
2 ) To receive and process orders, purchase agreement
Buyer's order is a sales contract and the actual purchase contract is concluded at the moment of delivery of a binding agreement of the buyer and the seller of this proposal ( binding order confirmation by the seller) . From that moment between the buyer and the seller created mutual rights and obligations.
Conclusion of the sales contract the buyer confirms that he is familiar with these terms and conditions, including complaints of conditions and agree with them . These terms and conditions and regulations are adequately buyer prior to carrying out orders and has the opportunity to become acquainted with them.
Seller reserves the right to cancel the order or part thereof prior to the conclusion of the purchase contract in the following cases: goods not produced or delivered or are significantly changed the price of the goods supplied. In the event that this happens, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has paid a part or the whole amount of the purchase price, this amount will be credited back to his account, contract of sale does not occur.
All orders received in this trade are binding. The order can be canceled before its shipment . In case the order will not be lifted until the time of dispatch, and will be shipped, the customer may be required to pay the costs of shipping goods. The acceptance of the order you are automatically notified by email. The details of each product and the order confirmation is the expected delivery time goods not in stock. Each item is displayed if the goods are in stock or not. If the goods are not in stock or stock contractor, we will immediately inform the next delivery date.
Cancellation of Order
If you make a cancellation order within 12 hours, we consider the order as canceled. Cancellation can send email. Cancellation must state your name, e - mail and the order number.
3 ) Types of transport
Goods are delivered by various shipping companiesl. Shipping is specified at time of purchase. We inform about sending the goods by e–mail.
4 ) Warranty
You will receive invoice on your purchase. The warranty period starts by date of appearing on the document. The warranty period is given for each product in the product detail. In doubtful cases, the warranty period shall be extended by 5 (in words: five ) days as compensation for time traffic.
5 ) Conflict with the contract - general information
With all shipments, the Buyer must check that they have received the correct items, check that they have received the full order, and inspect for any visible damages incurred during shipping, immediately upon the receipt. Any defects discovered must be recorded on the delivery note and confirmed by the delivery company, otherwise they will not be approved.
The Buyer must immediately notify the Seller through e-mail of any other defects discovered after unpacking the items.
Buyers' claims for damages must be based on the respective regulations of the Czech Civil Code and the claims regulations of the Seller.
6) Withdrawal from the contract
The buyer is entitled to withdraw from the contract without giving any reason within 14 days of receipt of goods. If buyer decides to do so, he has to send not damaged goods back to the address of seller on his own expenses.
Buyer in this case is not entitled to a refund of postage. After receipt of the returned goods, the seller return refund the amount involved, and the way corresponding to the selected payment for goods, unless agreed otherwise.
7 ) Methods of payment
All payment methods can be selected before selecting transport. All payment methods are included in the price of transport.
8 ) Security
When paying by credit card you do not have to worry about abuse. We use proven payment gateway PayPal.
9 ) Complaints
If the goods you received from us is damaged or malfunctioning, follow the Complaints Procedure . Returns due to withdrawal is described in section 6 Business conditions.
10) Complaints procedure
The products covered by the right to a claim must be submitted for assessment immediately after discovery of the defect must be clean and appropriate supporting documents and a description of the defect or defects identified place.
How to proceed? In the case of a complaint , you can choose two options, follow the steps below: Send the product to the address - "firstname.lastname@example.org". Once you know when and where we will be able to pick up the shipment , please contact us. The consignment must be complete( including all accessories and documentation) and in the state in which you took it upon delivery. The goods attach proof of purchase. Please always use wrapping paper or cardboard, so that could occur during transportation sticking, or describe another devaluation original packaging. Do not send cash on delivery, in which case the goods will not be taken. We recommend that you insure the goods. Immediately after receipt of the goods you receive a complaint protocol.
Goods must be properly packed for transport so as to prevent any further possible damage. Faulty or damaged goods will be replaced or refund your purchase price. The goods must be accompanied by all documents that buyers received the goods, eg. receipt, warranty card and others. Seller assumes no liability for damages arising from the operation of products, functional properties and damage from improper use of products , as well as damage caused by external events and mishandling. The origin of this defect is not covered by the warranty. Goods for health reasons is the claim made by properly cleaned. If the manufacturer provides a warranty longer is listed in the catalog of the goods. Rejected claims may be charged the cost of claims management and handling fees. The settlement of the complaint will be informed by e- mail. As with delivery orders will be informed about the expedition and package delivery date.
11) Not accepting the delivery for own reasons
If customer does not accept the delivered package for his own reasons the package will be send back. The way back is charged to our company by shipping companies. Thus there is no possibility to refund customer in full. The return way shipping charge must be deducted first. Also thi shipping to customer must be deducted before refunding. Refunded can be only the cost of products purchased.
Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin. / By the law seller is obliged to provide receipt to the buyer. The seller is obliged to register the payment at his tax authority. In case of technical issues within 48 hours.
Business conditions are valid from 1st January 2014 until further notice.