Terms of Sale

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Terms and Conditions


The Seller:


GAMEMAT SRO
ICO: 05066425

DIC: CZ05066425

Jeseniova 2832/26

130 00, Prague

Czech Republic


Responsible person and contact:

 

Matous Hlousek

gamemat.eu@gmail.com

 

 

1) Registration

We declare that the data are used only for identification purposes when buying and will not be provided to third parties or otherwise misused.

Orders can be made without registration.


2) To receive and process orders, purchase agreement

Buyer's order is a sales contract and the actual purchase contract is concluded at the moment of delivery of a binding agreement of the buyer and the seller of this proposal ( binding order confirmation by the seller). From that moment between the buyer and the seller created mutual rights and obligations.

Ownership of the goods passes to the buyer upon full payment of the purchase price.

Conclusion of the sales contract the buyer confirms that he is familiar with these terms and conditions, including complaints of conditions and agree with them .

Seller reserves the right to cancel the order or part thereof prior to the conclusion of the purchase contract in the following cases: goods not produced or delivered or are significantly changed the price of the goods supplied. In the event that this happens, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has paid a part or the whole amount of the purchase price, this amount will be credited back to his account, contract of sale does not occur.

All orders received in this trade are binding. The order can be canceled before its shipment.

On The acceptance of the order you are automatically notified by email.

Cancellation of Order

If you decide to cancel order within 12 hours after payment, we consider the order as canceled. Cancelation has to be send by email. Cancellation must state your name, e - mail and the order number.

3) Types of transport

Goods are delivered by various shipping companies.
 Shipping option is confirmed by the Buyer during checkout. We inform about sending the goods by e–mail. 

4) Warranty

You will receive PDF invoice on your purchase by email. The warranty period starts by date of appearing on the document. The warranty period is given for each product in the product detail. In doubtful cases, the warranty period shall be extended by 5 (in words: five ) days as compensation for time traffic. Usual warranty period is 24 moths. Warranty can be claimed through email at gamemat.eu@gmail.com or personally at Jeseniova 26, Prague 13000, Czech Republic.

5) Conflict with the contract - general information

With all shipments, the Buyer must check that they have received the correct items, check that they have received the full order, and inspect for any visible damages incurred during shipping, immediately upon the receipt. Any defects discovered must be recorded on the delivery note and confirmed by the delivery company, otherwise they will not be approved.

The Buyer must immediately notify the Seller through e-mail of any other defects discovered after unpacking the items.

Buyers' claims for damages must be based on the respective regulations of the Czech Civil Code and the claims regulations of the Seller.

6) Withdrawal from the contract

The buyer is entitled to withdraw from the contract without giving any reason within 14 days of receipt of goods. If buyer decides to do so, he has to send not damaged goods back to the address of seller on his own expenses.
Buyer in this case is not entitled to a refund of postage. After receipt of the returned goods, the seller return refund the amount involved, and the way corresponding to the selected payment for goods, unless agreed otherwise.

7) Methods of payment

Payment methods can be selected during checkout process before selecting transport options.

8) Security

When paying by credit card you do not have to worry about abuse. We use proven payment gateway PayPal.

9) Complaints

If the goods you received from us is damaged or malfunctioning, follow the Complaints Procedure. 

10) Complaints procedure

In case of complaints write us email to gamemat.eu@gmail.com with detailed description of the issue and if possible send us photos or video of the issue. We will validate the request and let you know within few days. We are always trying to find a best solution for the customer. Damaged or malfuctioning goods will be replaced, or there will be offered another solution which could be accepted by customer.

In some cases we would ask to send us the goods back. We will check the issue personally and offer you compensation for the issue.

11) Not accepting the delivery for own reasons

If customer does not accept the delivered package for his own reasons the package will be send back. The way back is charged to our company by shipping companies. Thus there is no possibility to refund customer in full. The return way shipping charge must be deducted first. Also the shipping to customer must be deducted before refunding. Refunded can be only the cost of products purchased.

 

Podle zákona o evidenci tržeb je prodávající povinen vystavit kupujícímu účtenku. Zároveň je povinen zaevidovat přijatou tržbu u správce daně online; v případě technického výpadku pak nejpozději do 48 hodin. / By the law seller is obliged to provide receipt to the buyer. The seller is obliged to register the payment at his tax authority. In case of technical issues within 48 hours.

 

Business conditions are valid from 1st January 2014 until further notice.

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